Enterprise Resilience for Healthcare
An outage in a clinical system or critical vendor can threaten patient safety, interrupt care delivery, and create financial exposure at the same time. Fusion connects the services, systems, facilities, teams, and third parties behind care delivery so leaders can understand the impact and prioritize recovery at decision speed.
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How Does Enterprise Resilience Help Healthcare Organizations?
Enterprise resilience helps healthcare organizations understand how EHR outages, claims-processing failures, facility closures, and supplier disruptions could affect patient care, critical operations, and financial performance, then decide what to prioritize.
To help healthcare organizations continue caring for patients in the midst of disruptions, Fusion delivers the Enterprise Resilience Decision System. Fusion’s continuously curated service-and-dependency model connects clinical services, applications, facilities, teams, and third parties, helping leaders answer four questions at decision speed: what is impacted, what happens next, what is the financial exposure, and what should be prioritized.
Act When a Critical Healthcare Vendor Fails
A vendor alert is only the starting point. Leaders need to know which clinical and business services depend on that vendor, what could be affected next, and where intervention matters most. Fusion maps vendor and technology dependencies to care delivery, helping teams evaluate workarounds, coordinate owners, and prioritize response based on patient and operational consequences.
The Four Questions Healthcare Leaders Need to Answer at Decision Speed
Fusion gives healthcare leaders a shared view of four questions at decision speed:
What Is Impacted?
Which clinical services, facilities, and patient-facing operations are affected by this vendor failure, outage, or event?
What Happens Next?
What could continue to cascade, how quickly, and which dependencies, including EHR, imaging, lab, pharmacy, and claims, could be affected next?
What Is the Financial Exposure?
What is at risk per hour of downtime in revenue, diverted care, and regulatory penalty? What is the total cost of recovery for our organization?
What Should We Prioritize?
Given current constraints, which services should we restore first to protect patient safety and continuity of care?
Fusion’s Approach to Healthcare Enterprise Resilience
Start with the clinical services, systems, facilities, vendors, or regions most critical to patient care. Fusion’s continuously curated service-and-dependency model can expand as your operations and priorities change.
Expose
Identify disruption exposure and third-party dependency risk across clinical and business services.
Model
Simulate how vendor failures, clinical-system outages, facility disruptions, and emergencies could cascade through operations.
Optimize
Determine which services to restore first based on patient safety, current dependencies, available resources, and operational constraints.
Third-Party Risk Management Across Healthcare
Third-party failure creates different consequences across healthcare. Providers face interruptions to care delivery, payers face claims and member-service disruption, and life sciences organizations face manufacturing, quality, and supply constraints. Fusion connects each dependency to the services it supports so teams can see where failure could have the greatest impact.
Health Systems and Hospitals
Downtime can put patient safety at risk and interrupt care across the system.
72% of healthcare organizations hit by a cyber incident report a direct disruption to patient care. Fusion maps the clinical services, systems, infrastructure, and third parties care depends on, making cascading impact visible before it becomes a diversion, delayed procedure, or other disruption to patient care.
Source: Ponemon Institute / Proofpoint survey
Health Plans and Payers
A clearinghouse outage can disrupt healthcare across the market.
An outage can cascade across providers, pharmacies, and payers, disrupting claims, payments, and member services. Fusion links payer dependencies to the services they support, helping teams identify concentration risk and prepare alternatives before disruption.
Case Study
This delivers tremendous value to the organization and to the people we serve.
Michael Dolan, Business Continuity Consultant, Blue Cross Blue Shield of Massachusetts
Map the Services Behind Patient Care
Ad hoc tools and static records make it difficult to keep pace with changes across care delivery. Fusion helps maintain accurate, reliable information through a continuously curated service-and-dependency model that connects clinical services, applications, facilities, teams, and vendors. With that context, leaders can make better decisions when disruption occurs.
Explore the Platform
Simulate Vendor and Clinical-System Failures
Run scenarios across third-party concentration, clinical-system outages, and multi-site emergencies. Understand how disruption could affect care delivery before an incident occurs, then use those insights to guide vendor diversification and recovery investment.
Explore Scenario Testing
Restore Critical Clinical Services First
Restoring the wrong system first can delay critical clinical services. Fusion’s Recovery Optimization helps determine the best recovery sequence based on vendor constraints, facility availability, workforce capacity, and clinical-system dependencies, so the services patients depend on return first.
Explore Recovery Optimization
Support Staff Safety During Emergencies
Fusion’s staff mapping, geolocation services, and emergency notification system integrations help teams locate and account for clinicians and staff, communicate during safety events, and support continuity of care when facilities or people are affected.
Explore Crisis and Incident Management
FAQs
Enterprise resilience in healthcare is the ability to maintain safe, critical care and essential operations through disruption. Fusion connects services, systems, facilities, teams, and third parties in a continuously curated service-and-dependency model, helping leaders quantify exposure, understand cascading impact, and prioritize recovery at decision speed.
Third-party risk management (TPRM) tools score and monitor individual vendors and business associates in isolation. Fusion goes further: it maps how a vendor or business associate failure cascades into your own clinical and business services and computes what to prioritize given your real constraints. The distinction is answering “which vendors are risky,” as well as “what happens to patient care and revenue if this vendor fails, and what should we do first.” Fusion complements your vendor-risk program rather than replacing it. Traditional TPRM tools tell you the vendor is exposed; Fusion tells you which clinical service is exposed as a result.
Healthcare systems often depend on systems the organization doesn’t own, for example, claims clearinghouses, EHR and imaging platforms, labs, pharmacy systems, and business associates. A single clearinghouse outage in 2024 disrupted providers, pharmacies, and payers across the country. Vendor scoring alone can’t show how one of those failures reaches a specific clinical service; a dependency model can.
Fusion maintains a continuously curated model of your services, systems, vendors, and recovery resources, and produces the evidence that contingency-planning and oversight expectations call for. This includes dependency mappings, tested recovery plans, exercise results, and after-action tracking. Fusion maintains these as a live picture rather than a document refreshed once a year. Fusion is the decision layer above your systems of record, not a replacement for them; GRC platforms remain essential systems of record, and Fusion answers the operational questions they were never designed to answer.
Yes. Fusion integrates with the systems healthcare organizations already run, whether that be IT service management, CMDB systems, GRC platforms, or third-party monitoring feed., It operates as the decision layer above them, purpose-built to answer what is impacted, what happens next, what the financial exposure is, and what to prioritize when a disruption hits.
Strengthen Resilience Across Patient Care
See how Fusion helps healthcare organizations connect critical dependencies, prepare for disruption, and restore the services patients rely on.