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Crisis and Incident Management Software
Carry out the right response when it matters most
Empower your organization to prevail over problems
In the face of a crisis, seconds count. Suddenly, the race is on to identify problems, activate solutions, and communicate effectively. Fusion’s crisis and incident management tools equip you and your stakeholders with instant access to real-time data and holistic analytics. Prepare your crisis response with detailed and effective plans so you can make the right decisions, right away.
With Fusion, you can:
- Foresee potential threats and address them proactively, ensuring business continuity and resilience
- Analyze and learn from every incident, thanks to accurate, complete information available through intuitive, centralized views
- Keep everyone informed before, during, and after an incident with automated technology like ENS integrations, which notify key personnel, stakeholders, and response teams in seconds
- Build a culture of preparedness and agility within your organization by keeping everyone out of silos and on the same page
Connect to any underlying business system with the Fusion Framework® System
Get a complete, real-time view of your business services and products. Leverage a complete set of automation tools.
Key features of Fusion’s crisis and incident management software
Stay on top of potential threats that may impact your organization, and act on them when the threat becomes reality
Frequently Asked Questions
Incident Management is the process of identifying, responding to, managing, and resolving incidents (unexpected disruptions or issues) in an organization in a way that minimizes the impact on operations and ensures a quick return-to-normal functionality. The primary goal of Incident Management is to handle incidents efficiently and effectively to restore normal service as soon as possible and ensure that any underlying issues are addressed to prevent recurrence.
Incidents can include a variety of events, such as IT system failures, security breaches, service outages, network disruptions, or other unexpected disruptions that affect business operations.
Crisis Management refers to the process by which an organization, business, or individual prepares for, responds to, and recovers from unexpected and potentially damaging events. These events, known as crises, can disrupt normal operations, harm reputation, cause financial loss, or pose risks to safety and well-being.
While similar in process, the key difference between Crisis Management and Incident Management is in their scope, impact, and response objectives. Incident Management addresses smaller, more frequent events with a focus on recovering operations as quickly as possible. While both involve addressing unexpected events, they differ in complexity and the level of organizational response required. Crisis Management address much more sizeable and impactful events, or crises, that could potentially have significant impact on the reputation or operations of an organization.
An Emergency Notification Supplier (ENS) provides services, systems, or tools that enable organizations to deliver timely alerts and critical information during emergencies or crises. These suppliers play a vital role in crisis communication, ensuring that accurate information reaches the right people at the right time, often through multiple communication channels.
Get (and stay) ready for anything with our crisis and incident management software
Risk is real. With Fusion, you can make strategic preparation automatic, intuitive, and effective.