From Strong Foundations to Connected Performance
Healthcare organizations have made real progress in resilience. Governance structures are in place. Continuity plans exist. In several core areas, more than 80% of surveyed organizations report Orchestrated or Predictive capabilities.
The challenge is what comes next.
Capabilities that perform well individually are still developing in how they work together. IT recovery approaches remain largely static. Third-party dependencies are expanding faster than testing programs can keep pace. And the ability to measure and communicate resilience performance to leadership is still maturing.
The next phase of healthcare resilience will be defined by how effectively organizations can connect, adapt, and perform under real-world conditions.
What You’ll Learn
- Where healthcare organizations stand across governance, IT recovery, third-party risk, and performance measurement
- Why integration across resilience domains remains a work in progress for most programs
- What it takes to move from well-documented programs to coordinated, adaptive capabilities
This report, based on survey responses from 18 healthcare organizations within the Fusion customer community, shows where the industry is advancing and where the gaps remain.
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About the Study
This report is based on survey responses from 18 primarily U.S.-based healthcare organizations within the Fusion customer community.
Respondents represent a diverse cross-section of the healthcare ecosystem, including large national and regional players, government program-focused health plans, and providers ranging from community-based systems to leading academic medical centers.
Each survey question asked respondents to rate their capabilities using a four-level maturity scale:
- Informal: No formal process or documentation in place
- Developing: Processes exist but are inconsistent or not fully documented
- Established: Processes are documented, implemented, and regularly reviewed
- Optimized: Processes are continuously improved and embedded across the organization