The Customer Spotlight series is a presentation delivered by a Fusion customer on the first Wednesday of every month. The topics focus on sharing success stories, overcoming challenges, tips and tricks, and showcasing how customers use Fusion.
Title: Outside-the-Box Incident Management Solutions at Excellus BlueCross BlueShield Showcasing the Flexibility of the Fusion Framework System
Description: A multi-faceted incident management program is a valuable asset to an organization and can add business value beyond traditional incident command activities. Join Excellus BlueCross BlueShield for a deep dive into their incident management program followed by a demo of how they leverage the flexibility of the Fusion Framework System to prevent workplace violence, perform facility risk management, and comply with regulatory mandates.
Presenters: Corporate Director & Business Resilience Officer Cynthia Simone, Incident Management Operations Manager Alan Pelesic, and Disaster Recovery Program Manager Peter Bong, all of Excellus BlueCross BlueShield