10-07-26 CX Resilience Maturity in Practice
Date: October 7, 2026
Description: Hear how one organization developed and evolved its resilience maturity model, moving beyond scattered, manual reporting to give teams a common way to assess progress. Explore how the model helps align stakeholders around priorities and gives leaders a clearer basis for investment decisions. Fusion builds on the story with a practical look at how resilience data, metrics, and dashboards can help organizations use what they measure to make better decisions.
Presented by: Members from the Fannie Mae Team, Ryan Shea and Adam Quilty, Fusion Risk Management
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