08-12-26 CX Inside a Large-Scale DR Exercise
Date: August 12, 2026
Description: Join this Community Exchange to hear how Capital BlueCross planned, executed, and continually refined its annual large-scale disaster recovery (DR) exercise to improve resilience year after year. At the center of the discussion is the organization’s flagship three-day DR exercise involving more than 90 participants, which achieved its fastest recovery time to date. Conducted entirely within the Fusion platform, the session will walk through the complete exercise lifecycle—from pre-exercise planning and training coordination to real-time incident management, business continuity exercises, issue management, scoring and evaluation, and after-action follow-up. Whether you’re building a new exercise program or looking to mature an existing one, you’ll leave with practical insights, proven approaches, and ideas you can apply to strengthen your own resilience testing program.
Presented by: Jason Brandt, Disaster Recovery Analyst and James Miller, IT Service Management Manager, Capital BlueCross
The Community Exchange is Fusion’s ongoing forum for customers to connect, share experiences, learn best practices, and explore new ideas with peers and product experts.
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