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Case Studies
Posted on: June 21, 2023

Increasing Visibility into Critical Staff Turnover at Fannie Mae

Tracking workforce changes and attrition to sustain critical business functions

Fannie Mae shares how it leverages the Fusion Framework® System™ to seamlessly track and manage potential gaps in critical roles and prompt action needed to remediate associated risks.

The Challenge

Fannie Mae identified workforce attrition as a recognized risk, specifically because reducing critical personnel can expose business processes to unacceptable impacts. The organization needed a solution to proactively monitor and track personnel supporting critical roles to reduce business function disruption.

“This is not a ‘check-the-box’ activity – we need to know that process teams have the personnel to do the jobs required, and we need to know what the thresholds are.”

– Victoria DiPalo, Business Resiliency Senior Manager at Fannie Mae

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Fusion’s Solution

Fannie Mae configured Fusion to detect when critical roles become open due to staff leaving their department, leaving the firm, or going on long-term leave to then trigger an automated email to the plan manager based on established headcount thresholds, prompting them to revisit their plan and address the open positions on a timely basis. Fusion’s dashboards enable a real-time view of personnel changes that can be filtered based on parameters, including geographical location, to prevent concentration risk. The dashboards also allow streamlined senior leadership reporting. As a result, Fannie Mae can now seamlessly track and manage potential gaps in critical roles and prompt action needed to remediate associated risks.

About Fannie Mae

Fannie Mae is a financial services firm that serves homebuyers, homeowners, and renters by creating solutions that expand equitable access to affordable housing.

Industry

Financial Services

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Team

Business Resiliency

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Business Size

– Employees: Approximately 8,000 – 2022 Net Revenue: $29.7B