Financial Services Risk Management Software
As DORA has evolved to become the standard for the financial services industry, demonstrating proof of resilience within defined impact tolerances is the new standard. Fusion is purpose-built to answer these new demands by proactively preventing disruptions. Fusion’s Enterprise Resilience Decision System maps your service-and-dependency model across every critical process, third-party, and technology. When disruption hits, impact is computed at decision speed, not reconstructed manually under regulatory scrutiny, helping financial institutions worldwide improve their operational resilience.
More than half* of the world’s largest banks rely on Fusion
Named Best Solution for Operational Resilience 2025
Helping over 400 customers across 20 countries
Winner of Most Innovative OpRes / BC Initiative 2025
What Does Operational Resilience in Financial Services Look Like?
Operational resilience in financial services is a financial institution’s demonstrated ability to prevent, adapt to, respond to, recover from, and learn from operational disruptions while maintaining critical business services within defined impact tolerances. Whereas traditional business continuity management addressed recovery only after disruption, operational resilience requires financial institutions to identify their most critical services, map every dependency that supports them, and prove through scenario testing that those services can be maintained within the tolerances set by regulators. In the EU, this means DORA, in the UK, this means PRA, and in the US, this translates to federal prudential regulators.
Connect to Any Underlying Business System with Fusion’s Platform
Get a complete, real-time view of your business services and products. Leverage a complete set of automation tools. Request a free demo to see how Fusion can transform your program and support operational resilience in financial institutions.
The Four Questions Financial Services Leaders Need to Answer at Decision Speed During Disruptions
When disruption strikes a financial institution, the problem is not simply operational, but enterprise-wide, requiring deep, pre-planned decision-making. When a third-party ICT provider fails, a cyber incident cascades through your infrastructure, or a major operational disruption tests your recovery procedures, most financial institutions cannot answer the most important questions that regulators and customers expect to have answered quickly.
COOs and Financial Service Leaders Consistently Face Four Questions During Disruptions:
- What is impacted? Which critical business services are affected? Which trading, payment, or custody operations are at risk?
- What happens next? What will cascade? Which systems will degrade second and third? Which third-party concentrations are exposed?
- What is the financial exposure? What is the revenue, regulatory capital, or customer-harm cost per hour of disruption? What is the penalty exposure if impact tolerances are breached?
- What should we prioritize first? Which services should be restored first to maintain minimum viable operations and satisfy regulatory recovery obligations?
Fusion was purpose-built to answer these questions, with the most regulated, most operationally complex financial institutions across the world in mind.
Fusion’s Approach to Financial Services Risk Management
Expose
Identify your disruption exposure and third-party dependency risk across your critical business services.
Answers: What is at risk right now?
Model
Simulate the cascading impact of ICT and third-party provider failures, technology outages, and market disruption events against your validated service-and-dependency model.
Answers: What happens next?
Optimize
Based on current constraints, determine which critical business services to restore first to stay within impact tolerance as quickly as possible.
Answers: What should we prioritize?
Case Study
We didn’t buy into Fusion because it was a cool new product that only a few of us would use. We needed the buy-in of our business continuity champions, our vendors, and our third-party risk owners.
Finastra
The Decision Layer You Need For the Complexity of Financial Services
Your financial institution’s operations are too interconnected, and the regulatory stakes are too high, for generic software and manual resilience programs. Fusion combines a continuously curated service-and-dependency model with scenario simulation and recovery optimization, specifically built for the complexity of financial institutions.
With Fusion, your team can:
- Encode every critical business service and its dependencies, processes, technology, third parties, teams, and facilities
- Connect your operational resilience program across business lines: ICT risk, third-party risk management, and crisis response
- Produce regulatory evidence for impact tolerance assessments, scenario test results, third-party risk registers, and incident reports
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Advanced Testing Keeps You Truly Prepared
Fusion has harnessed the power of AI to make scenario testing supremely efficient and effective, helping strengthen operational resilience in financial services organizations. With our Scenario Simulation and Intelligence solution, you can:
- Run thousands of scenario variations simultaneously and see the outcomes at scale
- Find gaps and vulnerabilities in your systems, processes, and data at the click of a button
- Replace human bias with data-driven insights about what needs testing and fixing
Learn about Scenario Simulation and Intelligence
DORA Compliance Requirements and More
DORA requires financial entities to demonstrate resilience across five pillars: ICT risk management, resilience testing, incident management, third-party ICT risk oversight, and information sharing. Fusion addresses all five in a unified decision system. It’s not a static compliance checkbox, but an operational capability that functions under pressure.
Learn more about DORA complianceFAQs
Under DORA, financial institutions must identify and map their critical ICT services and the dependencies that support them, set and test recovery against defined tolerances, conduct annual advanced testing (including threat-led penetration testing for significant entities), and register all critical ICT third-party providers with their national competent authority. Article 28 requires that contracts with critical ICT third-party providers include specific resilience provisions. Non-compliance can result in fines up to 1% of daily global turnover.
Operational resilience software for financial services supports compliance by automating the three hardest capabilities: mapping every critical service to its underlying dependencies (ICT, third parties, processes, facilities); simulating disruption scenarios to test recovery within defined impact tolerances; and sequencing recovery decisions to minimize tolerance breaches when a real disruption occurs. Without software, these activities rely on manually maintained spreadsheets and fragmented team coordination, producing evidence that is point-in-time and difficult to defend under regulatory scrutiny.
Business continuity management (BCM) focuses on recovering business functions after a disruption has occurred, typically through pre-planned response procedures. Operational resilience, as defined by DORA and the UK PRA, requires financial institutions to prevent disruptions from breaching defined impact tolerances, and to demonstrate that capability through scenario testing, not just recovery planning. Operational resilience is outcome-focused (think: Can the service be maintained?), while traditional BCM is process-focused (think: Does a recovery plan exist?). Modern resilience programs require both, unified in a single platform.
A DORA-compliant business continuity plan for financial services must go beyond static documentation. It requires a continuously curated mapping of critical business services and their ICT dependencies, scenario-tested evidence that services can be recovered within the institution’s defined impact tolerances, and third-party risk provisions that account for ICT concentration risk. Fusion builds these capabilities on a service-and-dependency model that is updated continuously, so that when regulators request evidence, it reflects current operational reality, not a snapshot from the last annual review.
Make Resilience Real
The time is now to improve operational resilience for financial services. Discover how you can meet regulatory requirements, minimize risk, and remain ready for anything.