Client Centricity in the Professional Services Landscape

Posted on: February 16, 2022
Author: April Pongitory

Spiral StaircaseFusion’s professional services practice is – at its core – focused on client centricity. At Fusion, this means putting clients first by keeping our brand promise and delivering on our targeted commitments. Whether providing subject matter expertise on industry and system best practices, collaborating to determine a roadmap to accomplish planned business objectives over the coming year, implementing a specific project to support business needs, or supporting production questions and issues, we are a trusted and dedicated partner.

Change has been our collective constant over the last couple of years, yet, through it all, we have continued to grow strong partnerships with our valued clients and in the community amid shifts in businesses, the industry, and the world at large. We recognized that these times called for great flexibility as needs were constantly evolving. Last year, we focused on truly understanding the challenges that our clients, community, and industries were facing. Promoting these candid exchanges informed our own professional services evolution and will continue to make an innovative impact as our world evolves. Since the summer of 2021, we have significantly expanded our capacity by more than doubling the size of the team, focused on broadening and deepening our knowledge through specific learning and development initiatives, and introduced valuable structure and processes to ensure our clients have consistent experiences when they engage with anyone in the professional services organization.

As we start 2022 with renewed focus, our practice is simultaneously strategic and tactical. While we are certainly focused on project dates, fulfilling requirements, and keeping budgets on, we are also preparing long term to maintain scalability, relevant thought-leadership, and exemplary service as well as continue innovation with a forward-thinking mindset. Everything we do is viewed through a lens of continuous learning and growth to ensure we are staying ahead of industry regulations and trends as well as maintaining open and candid lines of communication to share feedback. We will continue to solicit our clients’ thoughts through NPS and project surveys, executive steering committee meetings, and the ENGAGE customer community program.

If you have a suggestion, idea, or challenge, there is no need to wait for one of the formal venues mentioned previously – please contact your Client Success Manager or send us an email. We welcome your input!