With more than 70 million customers, Cambia Health Solutions puts a premium on business continuity – and Kelley Okolita, Director of Disaster Management, knows how to deliver. Under her leadership, the company was able to boast of having great plans packed with huge amounts of data, a fully-recoverable data center, and the engagement and confidence of users at all levels of the organization.
Some business continuity leaders might be content to stop there – but not Kelley Okolita. Okolita is a thought leader in the realm of business continuity, and an author of a book on building enterprise recovery programs. With more than 25 years of experience under her belt, she wanted to take Cambia Health Solutions’ business continuity program even further. To do so, she called on Fusion Risk Management.
You put in place a strong business continuity program at Cambia Health Solutions. What was missing?
We had data contained within our business continuity plans, but no way to mine that data easily or to report on it. Consequently, we couldn’t answer important questions such as, “Who uses this application?” or “What would be impacted if this equipment went down?” without checking each plan individually. We also could not leverage the data we collected for other business cases in the organization.
What visibility did you gain with the Fusion Framework?
All the elements of the business continuity program are now connected in such a way that it makes it easy to see the big picture. For example, we can identify points of failure that previously would have been hidden and take steps to mitigate that risk. Most importantly, we tie everything back to a business process, which allows us to instantly see who and what would be impacted by the failure of a specific site, a piece of technology, an application, a supplier, etc.
How does Fusion help drive decision-making?
We are no longer making decisions based on what people perceive or believe to be true – we are dealing with facts. For example, if we are asked a question by our executive team, we don’t say, “Well, we think this,” or, “Maybe that would do the following.” Instead, we can state, “Here’s the data that shows what would be impacted by this action.”
How does Fusion help your bottom line?
The number of risks is always increasing, but we don’t have unlimited dollars to mitigate those risks. Fusion has given us the ability to spend our mitigating dollars on the right risks.
To learn more about how Kelley and Cambia have grown the business continuity program, read her full interview.