The Welcome Reception was a hit! Clients connected with each other and prepared for the coming week of exploring and learning. Many settled in and charted some Chicago adventures after the summit.
It was a great first full day. Things kicked off with a welcome speech from CEO and Founder David Nolan who passed it over to our opening keynote speaker John Iannarelli, retired FBI Special Agent Executive. John shared his stories from more than 20 years of service in the FBI and his perspective on how to respond to threats including cyber, active shooter, and terrorism.
After the keynote session, attendees picked their own path from the specialized program tracks: business continuity, risk management, IT disaster recovery, program management, platform administration, and possibilities. Some mixed and match to tailor their experience for their program.
During the Fusion Leadership Panel led by Chief Revenue Officer Paul Ybarra, Director of Technology Evangelism Ramya Ragavan, Risk Solutions Manager Alex Toews, VP of Account Management Elissa McCulla, and SVP of Strategic Engagement Mike Geier covered topics like digital transformation, industry convergence, security, customer engagement, and third-party management.
The Client Innovation Panel was moderated by VP of Client Engagement Tracey Rice. We heard stories from panelists with a diverse array of knowledge and industry experience. They shared their insights from being program ambassadors and mastering company engagement to how they transformed their programs. Each discussed their journey in the industry and provided tips and tricks for the Fusion community.
The day ended with the Community Happy Hour. Attendees networked with our sponsors and Fusion staff.
The Product Vision keynote started the day off with Chief Product Officer Steve Richardson and Chief Technology Officer Cory Cowgill. Clients were excited about learning what’s coming next at Fusion and discussing hot topics such as cybersecurity initiatives, new data privacy regulations, and the ever-changing industry certifications.
Clients attended a variety of breakout sessions throughout the day including Leveraging Fusion Mobile Capabilities, Security Best Practices, and Preparing for ISO 22301. The Lightning Showcase highlighted the features provided by the Salesforce Lightning Platform.
Our evening event at Punch Bowl Social was the highlight of the day! The pictures say it all! Many played games, sang karaoke, and enjoyed hanging out together.
We had some great town hall sessions with some amazing clients. Everyone enjoyed hearing their stories. From Ask Mike Anything to Creative Use Cases for Communities, the breakout sessions wrapped up successfully.
The energy was high heading into in the Closing and Awards Ceremony. Congratulations to all of our award winners! We appreciate your generosity to help those in the Fusion community and beyond. Solutions 2019 came to a close with delicious food and hugs at the Engagement Luncheon. Everyone is looking forward to 2020!
Overall, Solutions 2019 was a successful event, and we invite everyone to join us next year at Solutions 2020! Be sure to continue the conversation. Let us know your favorite part about Solutions19. Follow us on LinkedIn and Twitter and use #Solutions19.
Solutions is Fusion Risk Management’s annual customer success summit. Established in 2017, this summit gathers clients from all over the world for three days of networking, education, and innovation. Learn more at solutions.fusionrm.com.