Guiding you from start to success
Seamless platform implementation, ongoing enhancements, and support from industry experts that evolves with you.
Your Partners in Enterprise Resilience
When you partner with Fusion, you’re not just getting software. You’re gaining a trusted team with deep industry expertise, continuity and resilience best practices and a proven track record of success. With over 425 implementations, ranging from foundational business continuity to complex deployments for the largest global companies, Fusion brings an understanding of both technical delivery and business needs. Our team of advisors and platform experts partner with you to understand your goals, build a plan to accelerate results from day one, and continue advancing your program as it evolves toward full enterprise resilience. In doing so, we help protect your employees, customers, and shareholders through stronger, smarter programs.
Professional Services
Our Professional Services team delivers value-based implementations tailored to your business needs. Our rollout methodology delivers a Fusion platform to fit your goals, and our close collaboration with Fusion product and engineering teams ensures that we know what is coming next to position you for the future. Whether you are a first-time customer or expanding your program, our experts work in an agile way to deliver value and accelerate your journey.
You’re in the driver’s seat as you progress through your journey with Fusion. From a one-time implementation project to ongoing guidance and support with projects utilizing Fuel, the team is here to help you evolve your program continuously, so you maintain momentum and keep moving towards your resilience goals.
Advisory Services
Our Advisory Services team includes experienced professionals who have walked in your shoes as many were once Fusion customers themselves. As business risk experts they bring deep domain knowledge to help you design and advance a resilience program aligned with global best practices by combining your needs, their expertise, and learnings from working with hundreds of other businesses. Whether you’re building a foundation, reassessing your program mid-journey or tackling complex topics, the Advisory Services team will work with you shoulder to shoulder to develop a strategy that supports both immediate goals and long-term success.
Customer Success
As your advocate, the Customer Success team helps to ensure you’re meeting your goals, uncovering opportunities, and getting the most from your investment. They support your journey by aligning Fusion’s capabilities with your evolving vision, guiding you through new releases, connecting you with the right experts, and helping you take full advantage of what Fusion offers so your program continues to deliver results and show value.
Training and Rollout Support
Our goal is to ensure widespread adoption and long-term success by providing tailored rollout support and role-based learning that evolves with your program. We collaborate with you on key milestones in your project plan and can customize training to meet your team’s needs at every stage. Whether you’re launching for the first time or expanding program adoption across your business, the Fusion team is here to help every user gain confidence and maximize value realization for your resilience program.
Customer Support
When challenges arise, our Customer Support team is ready to help. With fast, effective responses, and the latest support technology they work quickly to resolve issues and keep your platform running smoothly.
ENGAGE Customer Community
Fusion customers get access to a network of over 300 organizations and 1,000+ professionals in risk, resilience, cybersecurity, and beyond. Through ENGAGE, Fusion users share ideas, expand their networks, and stay ahead with the latest product updates, best practices, and peer insights.
Learn MoreHear what our customers have to say
“Our experience with Fusion has been wonderful from the day that we implemented. We have been supported at every turn.”
Christian Gray
Senior Manager, Business Resilience at Cambia Health Solutions
“The Fusion Framework® System is a great product, but the reason we ultimately selected Fusion Risk Management over other solutions is because they are the best team. We love the tool, but it was and is more about having a partner who can help us move forward. We have every intention to keep growing and finding creative ways to leverage the capabilities of the Fusion Framework System. Any time a new matter comes up, my team is able to say with confidence, ‘We’ll take that. We can build that programme. We’ve got it. No worries!’”
Tracey Judge
TransUnion
“I knew that, at any time, I could pick up the phone and say, ‘I’m drowning; I need help,’ and Fusion associates would be there for me. As a team of one, it was either sink or swim, and I was able to swim because of the people at Fusion.”
Business Continuity Manager
Blue Cross Blue Shield of Massachusetts
Start Building Resilience Today
From seamless platform implementation to continuous growth, discover how Fusion experts partner with you to accelerate your resilience journey.