The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever

COVID-19 has forever changed the world of business as we know it. Given its gravity, the effects of COVID-19 — along with other unpredictable eruptions of systemic risk — will continue to surface over the next decade. 

In this report, Forrester outlines how changes in customers, experiences, work, technology, and business resiliency will alter business permanently over the next five years and beyond.

By: Stephanie Balaouras, Laura Koetzle, Martin Gill, Martha Bennett, Dan Bieler, Sam Higgins, Leslie Joseph, Anjali Lai, Tom Mouhsian, Xiaofeng Wang with Melissa Parrish, Brian Hopkins, Frederic Giron, Enza Iannopollo, James McQuivey, PhD, Reineke Reitsma, Alla Valente, Melissa Bongarzone, Rachel Birrell

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